Return Policy

You can return items to us under the following conditions:

• The product is returned within 30 days of the original order date (except for made-to-order items, which may have longer return periods)
• The product should be unused, undamaged, and include all original labels.
• Personalized items, as well as underwear and socks, cannot be returned.
• As of September 5, 2025, returns are not accepted for the following brands: Lorena Canals, Trixie Baby, Woopie, Let’s Go Green, Vega Toys, Little Tikes, Smoby, and Feber. For some of these brands, returns may be allowed again in 2026 (talks are ongoing). 

Returns in the EU

Email us at support@kvara.kids and we’ll send you a return shipping label. When contacting us, include your order number and let us know which item is being returned.

Returns in the US and UK

Email us at support@kvara.kids. When contacting us, include your order number and let us know which item is being returned. We’ll send you the correct warehouse return address.

In the US and UK, merchants are responsible for shipping the item back. We know it’s far from perfect—and that’s only a small consolation—. A better return process is coming soon.

Return shipping fees in the US and UK

Since the merchant is responsible for returning the item, Hertwill doesn’t charge any return processing fees.

Processing Returns

Once the item reaches our or our partner’s warehouse and meets return conditions, we’ll refund the store. Refunds usually take 3–7 business days.

Processing Exchanges

We treat exchanges as returns. If a customer wants a different item or size, just return the original and place a new order. This keeps everything clear and easy to track.

If you have any questions about returns or exchanges, feel free to reach out at support@kvara.kids